gvdw
gertruida van der westhuizen
1 reviews | Active since Nov 2015
18 May 2017, 12:53
screen at you
<p>Good day</p> <p> </p> <p>I am very disappointed in MTN their call centre screems at you when you asking them why they are phoning you . I hope they go for training and very rude to say thank you good bye when I just told her she doesn't need to screen at me . Please get your guys to go for training</p>
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MTN South Africa's replyOfficial
18 May 2017, 20:47Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Complaints Management Team
Reference Number: ***4
Best regards,
MTN South Africa's reply18 May 2017, 20:47
Official
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Complaints Management Team
Reference Number: ***4
Best regards,