MK
Mada K
1 reviews | Active since Feb 2010
22 Jun 2015, 17:49
SCHOCKING!!!
I received my monthly bill today! I was schocked and appalled to say the least. I am on MY CHOICE 100 MTN. I have not received my monthly allocation of 100 minutes airtime, 200 sms's and 300meg data but my phone has been stripped of every minute I had over from the previous month as well as data and 180 sms and Switched to DATA CALLS ON 13 JUNE 2015. WHAT IS DATA CALLS!!!!!! AT PRESENT I HAVE 0DATA, 0 SMS and 0 minutes. IS THIS WHAT YOU CALL SERVICE BUT YOU CHARGE ME R509 to SWITCH and R49 FOR THE PROMOTION. I am a pensioner and cannot afford this inflated , WRONG ,I have stronger words for it account. I WILL NOT PAY THIS ACCOUNT AND YOU ARE ACCORDING TO MY ATTORNEY IN BREACH OF CONTRACT. YOU DID NOT PROVIDE THE SERVICE STOLE!!!! MY PREVIOUS LEFT OVER MINUTES THE STOPORDER AT THE BANK HAS BEEN CANCELLED!!!! NO FURTHER MONEY AS I HAVE NO SERVICE!!!! RECTIFY IMMEDIATLY OR REGARD THIS CONTRACT AS TERMINATED!!! JM KUHN ***
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MTN South Africa's replyOfficial
24 Jun 2015, 11:15Hello Madak,
Thank you for posting.
Please accept our apologies for the delayed response and inconvenience that this experience may have caused, rest assured it was not our intention to dissatisfy you in any way.
As per our conversation today, I have migrated the package on the network.
A billing query has been logged with our billing department to investigate your invoices dated 14th of May and 13th of June 2015.
I have loaded the usage limit on the account as per your request.
Regards,
Lawrence
REQ: ***
Thank you for posting.
Please accept our apologies for the delayed response and inconvenience that this experience may have caused, rest assured it was not our intention to dissatisfy you in any way.
As per our conversation today, I have migrated the package on the network.
A billing query has been logged with our billing department to investigate your invoices dated 14th of May and 13th of June 2015.
I have loaded the usage limit on the account as per your request.
Regards,
Lawrence
REQ: ***
Best regards,
MTN South Africa's reply24 Jun 2015, 11:15
Official
Hello Madak,
Thank you for posting.
Please accept our apologies for the delayed response and inconvenience that this experience may have caused, rest assured it was not our intention to dissatisfy you in any way.
As per our conversation today, I have migrated the package on the network.
A billing query has been logged with our billing department to investigate your invoices dated 14th of May and 13th of June 2015.
I have loaded the usage limit on the account as per your request.
Regards,
Lawrence
REQ: ***
Thank you for posting.
Please accept our apologies for the delayed response and inconvenience that this experience may have caused, rest assured it was not our intention to dissatisfy you in any way.
As per our conversation today, I have migrated the package on the network.
A billing query has been logged with our billing department to investigate your invoices dated 14th of May and 13th of June 2015.
I have loaded the usage limit on the account as per your request.
Regards,
Lawrence
REQ: ***
Best regards,