****.T.N

My fiance was called in january for a Sim only contract for 12 gigs of data for R99 a month, the guy he spoke to advised the first debit order would be on February the 25th... Aside from the fact that debit order was never deducted he only received data once in the middle February, which he couldn't understand because the data he received was not what was agreed apon he received random data for YouTube, music streaming and 1. 7 gives of recurring data which totals 5.7 gigs... Not even half of what was told to him when the sales person called... We have called into mtn contract department and after being told to hold for a half hour I was told that a ticket would be logged and feedback would be given in 72 hours it has now been another 48 hours after the initial 72 hours and we have not heard anything yet...we checked the mnt app at the beginning of April for any outstanding balances thinking, that might the reason he hasn't received any data again but even after making payment the data was still not correct. The service is disappointing and very unprofessional and when mentional cancelation we were told to wait and see what happens... But in all honesty there is nothing to think about we want this contract canceled and we refuse to pay any cancelation fees...