1 reviews | Active since Dec 2017
******** data from clients
I upgraded on 2 November 2017 with the deal that I get 10 free GB per month free. I agreed to this deal and signed with understanding that that was what I was getting. Apparently they decided to credit me with the full 30GB in one go (unbeknownst to me) but when I thought that I thought would last for three months as 3 x 10GB is 30GB. I used just under 2GB of the total data and they have taken the rest away as apparently only valid for 1 month whether you take the 10 together or seperately. This was not even a choice that was given to me or discussed with me so I had no option. MTN is finding more and more ways to **** their clients.
I have been a loyal customer for around 20 years now and I was debating whether I change providers or stay with the "Devil I Know". I am sorry I did but when it comes time for this contract to expire MTN will not see me again.
Good day Claire
Thank you for your post.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
Unfortunately the package that you upgraded to comes with a once off free 30GB data, this is the reason it was loaded as once off. The 10 GB x 3Months ended in October for certain packages such as the one you are on.
We understand that this matter is frustrating and that most of your data expired. We therefore are going to load a 5GB data as a goodwill gesture to apologies for any inconvenience caused.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
Good day Claire
Thank you for your post.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
Unfortunately the package that you upgraded to comes with a once off free 30GB data, this is the reason it was loaded as once off. The 10 GB x 3Months ended in October for certain packages such as the one you are on.
We understand that this matter is frustrating and that most of your data expired. We therefore are going to load a 5GB data as a goodwill gesture to apologies for any inconvenience caused.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,