1 reviews | Active since Sept 2015
******** clients n poor sevice
An amount of over R14000 deducted from my account on 31/08. Called 808 and they said I will get a response after 5 working days. called on 01/09 again as I want an itemised billing of my account as no way a top up account can get that amount. Apparently I have a R13799 credit. Seriously on a top up? Called again to speak to a manager on same day and was told to hold on and then got cut off. I get free data and did not get it for this month yet. Last month was late and had to buy data so how can I get this bill and no itemised billing sent. was told I have another bill of R 14000 to be deducted cos of data. Call centre agents are useless. MTN is *****ing from me. They must retrench again whose left so we can all go to another company.
Thank you for your post.
We apologize for any inconvenience incurred.
Please note that the usage limit to Top Up has only been set up on the account 1-9-2015. The charges accrued on the July and August invoices . We have sent the request to the Ballito MTN store to assist us with the copy of the contract signed.
We have requested for the itemized billing report to be send to us once received we will send this to you. The request has been sent to the billing department to investigate the charges for July and August month. We have requested from the billing department to send to you the URL report for the 2 months usage. Allow +-10 working days for this to be finalized.
We have sent the request to the 808 supervisors to attend to the complaint that when you have asked to speak to the supervisor the agent drop the call, we do apologize for this.
Kind Regards,
Alice van der Merwe
***
Best regards,
Thank you for your post.
We apologize for any inconvenience incurred.
Please note that the usage limit to Top Up has only been set up on the account 1-9-2015. The charges accrued on the July and August invoices . We have sent the request to the Ballito MTN store to assist us with the copy of the contract signed.
We have requested for the itemized billing report to be send to us once received we will send this to you. The request has been sent to the billing department to investigate the charges for July and August month. We have requested from the billing department to send to you the URL report for the 2 months usage. Allow +-10 working days for this to be finalized.
We have sent the request to the 808 supervisors to attend to the complaint that when you have asked to speak to the supervisor the agent drop the call, we do apologize for this.
Kind Regards,
Alice van der Merwe
***
Best regards,