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I don't understand why MTN is making it so difficult for me to cancel my contract.

My account is coming to an end on the 26th of April 2023. I have been calling to put notice but every time their consultants disconnect my call during the conversation also they refuse to migrate my number to prepaid once I finish.

why do I need to sign up for an R99 package when I have finished my 24 months, this is proper ********.I am canceling due to affordability and you still want to sign me up on a SIM contract and now threatening to cancel my number, How inhumane is that!!!!!