TB
Terencia B
1 reviews | Active since Jul 2012
04 Dec 2015, 13:57
********!!!!!
I have two issues with you.<br> <br> Firstly, every month you suspend my line even when i pay timeously. Call centre is a nightmare, you spend literally hours waiting to be helped only to get cut off!! my bill is no more than R900 monthly however currently i am in arrears by R3000!! It is no coincedence that I (like many others by reports) have been over charged during the time of your call centre strikes. [URL Removed]<br> Secondly, I have complained about your 30GIG promotion at Cavendish store only to be referred to call 808. I received numerous SMS's of receiving 10GIGs x3months if i upgraded(no end date of promo given), the last SMS was 14/10/15. i upgraded on 16/10/15 to receive 30GIGs which expired in 30 days!<br> I am highly dissapointed in Mtn and I am ever sorry I took out another contract. If i do not get this resolved I am definitely escalating the matter to ASA and relevent parties.
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MTN South Africa's replyOfficial
07 Dec 2015, 14:40Hello Terencia ,
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Your account is in 60 days areas, on the invoice date 2015-09-20 you were billed for extra data usage and the usage has been validated. The report has been emailed to you reference number: ***. To prevent the line from being suspended you need to bring the account up to date by paying R2372.93.
The FREE LTE 30GB was credited accordingly, the promotion period is 15 October 2015 until 31 January 2016.
The promotion period for the FREE LTE 10GB was from 9 October 2015 until 14 October 2015.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Your account is in 60 days areas, on the invoice date 2015-09-20 you were billed for extra data usage and the usage has been validated. The report has been emailed to you reference number: ***. To prevent the line from being suspended you need to bring the account up to date by paying R2372.93.
The FREE LTE 30GB was credited accordingly, the promotion period is 15 October 2015 until 31 January 2016.
The promotion period for the FREE LTE 10GB was from 9 October 2015 until 14 October 2015.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Best regards,
MTN South Africa's reply07 Dec 2015, 14:40
Official
Hello Terencia ,
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Your account is in 60 days areas, on the invoice date 2015-09-20 you were billed for extra data usage and the usage has been validated. The report has been emailed to you reference number: ***. To prevent the line from being suspended you need to bring the account up to date by paying R2372.93.
The FREE LTE 30GB was credited accordingly, the promotion period is 15 October 2015 until 31 January 2016.
The promotion period for the FREE LTE 10GB was from 9 October 2015 until 14 October 2015.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Your account is in 60 days areas, on the invoice date 2015-09-20 you were billed for extra data usage and the usage has been validated. The report has been emailed to you reference number: ***. To prevent the line from being suspended you need to bring the account up to date by paying R2372.93.
The FREE LTE 30GB was credited accordingly, the promotion period is 15 October 2015 until 31 January 2016.
The promotion period for the FREE LTE 10GB was from 9 October 2015 until 14 October 2015.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Best regards,