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You guys are *********,********.One of your consultants called me to tell me that MTN has selected my contract account to be moved to a different contract where I’ll be saving from my monthly contract fee but I will be getting more data,airtime and smses,I then asked the consultant “so what you are saying is that I will be getting more but paying less” he rep**** yes ma’am you were selected for this package”.When my debit went through my fee was now 2 times what I used to pay ,that’s when I knew I was ****med.I did not give you consent to migrate my contract you are misleading customers MTN,and that does not go by acting “fit and proper” as per FAIS act does it ?I have been going to MTN stores for 3months trying to move my contract to where it was ,but you’ve been giving me run around telling me that I will be refunded ,I’ve been waiting for 3months for something that was done in 5minutes by your consultant.I then demanded my voice recording which you guys state at every beginning of a call “please note our calls are recorded and I copy of this call can be made available upon your request “ why then am I refused my recordings? Your guys render a service you have a FSP Licence do you think we don’t know what is an OMBUDSMAN??You better call me and sort this out today!!!