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I never been so disappointed with a service provider. It's been a week since I contacted MTN regarding my data that just vanished from my account, and every time I follow up with them I get told that my ticket is still open. What annoys me the most is that this ticket was opened on Sunday, 7th February 2021 and I first followed up with the agent on Tuesday and again on Thursday, and on both occasions I was told that the ticket is still open. Today is the 7th day and the ticket is still open with no resolution. This evening at 21h47 I first spoke to Solihle who hung up the phone in my ear. At 21h53 I dialled again and the call was attended to by Veronica who just greeted us and then transferred the call without even notifying us first, and that call was then picked up by Xabisa who tried to resolve the call with no success, and ended up transferring the call to her teamleader, Luyanda Hlopho, who was also of zero assistance, and instead kept telling me about technicians who are still to attend to the query despite me reiterating that this query has been with MTN for a week already now. The service is just plain appalling and totally unacceptable. All I want is my 1gb data back, but now I'm being thrown from pillar to post, with no help whatsoever. So now I have to be inconvenienced because of MTNs incompetence. Maybe it's time one ported his number to another service provider, who will acknowledge me as a customer and treat me as such.