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Thursday the 18/11/2021 I received SMS’s that my data contract has been upgraded and approved. I didn’t give anyone permission to upgrade my contract as I was going to cancel it. When I called customer care I didn’t get any assistance as the guy told me that I need to get an affidavit so they can investigate. As per my understanding there’s recording for any contact with the costumer over the phone. I asked him to check who did the upgrade and how did they get my consent without speaking to me. I have been with MTN for over 10 years. I don’t trust this company anymore.

I need answers. I want this contract to be canceled ASAP because I won’t be paying for a contract I did not approve.