****med then service suspended

A guy from mondo offered what would be an early upgrade to my contract, doesn't mention I'd forfeit my current active benefits, charged an early termination fee and then charged a pro-rata fee for the upgrade. So we go along until he reads the terms and conditions. That's when I realize I'm ****med, so I tell him I don't want the deal. He just went ahead anyway. I now owe 2100 in one month instead of 610.

Informed customer care, was referred to mondo, they've investigated the matter and found in my favor and sent me an email to that effect. However, the fees haven't been correct, the deal hasn't been canceled, MTN customer care say there's nothing they can do, now my services are suspended. Been trying retention department the whole week to no avail. This here is my last contract with MTN.