****med of my hard earned money

<p> Good monring, </p> <p> </p> <p>I am dissapointed that MTN Cape Gate and its call centre service has been reluctant to solve my double billing. on March 7th MTN double billed my account with R8038.17. </p> <p> </p> <p>I went to the MTN Cape Gate store to enquire. The consultant who ***isted me could not see any reason why I was double billed and went as far back as a year into my account to check I never fell back on my payments which was not the case. She then called the store manager and they agreed to escalate to their call centre and was promised to be contact. I was also told after the call with their call centre that I have two option - ask for a reversal which will take 3 to 5 weeks or not to be debited the following month. I took the second option.</p> <p> </p> <p>I also asked that they should find out what lead to this mistake as this was not what I had budgetted for and there was money in my account. I also asked why was I not informed as I have capped contracts to ensure that I do not get any suprises. I was promised it will never happen again. But I was wrong as on 8 April I was billed R3951.</p> <p> </p> <p>I| again went to the MTN CApe Gate store and the consultant that ***isted me was now suspended with others and the new consultant that ***isted me followed the same process and ended up with the call centre who informed her that y enquiry wsa closed as it was sorted. I never received any refunds into my account nor contacted my any MTN cnsultant. I reopened my previous enquiry and was told I will be contacted and again no contact from MTN.</p> <p> </p> <p>To my surprise I my account is debited with R3868. I a tired of going through this same process again. I need my money back that I was doubled in March as I am tired of the lies told by MTN consultants. This is just ********* and a ****************.</p> <p> </p> <p>Dissapointed ****med customer,</p> <p>Juliet Mathebula</p> <p>MTN Sp A*** </p>