1 reviews | Active since Sept 2014
****med into contract by MTN
I took a new contract out with MTN last month and asked to be debited on the first of every month. The first came and i was not debited, i called to ask why and no one could tell me. Thereafter i went into the branch and they said my statement will only be available on the 11th. When viewing it today on the 12th, it shows that i owe R1899.99 when my contract is only R329.00 per month. The matter was supposedly escalated on the morning of the 12 after i called customer service. It is now the afternoon of the 12th and my phone is not working, the rude customer service consultant told me to purchase data because the only data i have left is promotional data. It shows i have 10 gigs left so what is the use having the 'promotional data' if you cannot use it ?? AND i also received 5 gigs yesterday for my regular monthly subscription (on the 11th). I am now told to purchase data to add onto my R1899.99 bill after being ****med into my 'wonderful' 24 month contract with such a 'great' network offering the most 'amazing' service.
We sincere apologized for any inconvenienced caused to you.
The debit order date is activated for the 1st. The debit order is requested for the 02-01-2020 due to the 1st on Public holiday, MTN do not debit accounts on public holidays.
The billing department has finalized the investigation:
Good day, query reference *** A credit request of (R1100.22) excl vat for 5G, 200 Anytime minutes, 500SMS charges have been sent through for approval for cell no: (***) for invoice/s date/d: (2019-12-11) Thank you.
Line active.
Kind Regards,
Alice van der Merwe
MTN
Best regards,
We sincere apologized for any inconvenienced caused to you.
The debit order date is activated for the 1st. The debit order is requested for the 02-01-2020 due to the 1st on Public holiday, MTN do not debit accounts on public holidays.
The billing department has finalized the investigation:
Good day, query reference *** A credit request of (R1100.22) excl vat for 5G, 200 Anytime minutes, 500SMS charges have been sent through for approval for cell no: (***) for invoice/s date/d: (2019-12-11) Thank you.
Line active.
Kind Regards,
Alice van der Merwe
MTN
Best regards,
I do not understand how I am wing penalised for MTNs mistake and poor customer service ? How am I expected to pay 6 months of my contract in one month ??? And then told I will be refunded on my MTN account ? Does MTN not think I need my money for my daily needs instead of a SIM card which STILL does not even have a data connection ???
I do not understand how I am wing penalised for MTNs mistake and poor customer service ? How am I expected to pay 6 months of my contract in one month ??? And then told I will be refunded on my MTN account ? Does MTN not think I need my money for my daily needs instead of a SIM card which STILL does not even have a data connection ???