****med for an extra month billing

<p>I quit my contract in October as I wanted to move to prepaid for savings.</p> <p>I called MTN a month in advance in August to quit and was told I had to call on the last day of my contract as they could not end my contract until then. I called on the day they specified and was told to call the next day. I called again the next day and was told it would take 3 days to cancel my contract. Each time I called I made sure to specify that I did not want to get charged for an additional month after the end of my contract and was told that that was the case.</p> <p>I know see that my account has been debited again in December. How can I have amounts outstanding? I have paid every month from the time that I signed up and hence how can there be bill 2 month after I have quit my contract.</p> <p>I have spent half an hour trying to get hold of your accounts department through your call centre with no success. It seems that as I am no longer a contract holder I can't speak to accounts. And then when complaining on their website they restricted me to 500 characters. How can I explain the breadth of there thievery in 500 character?</p> <p>As far as I can tell MTN have set up their processes to **** clients out of an extra months billing and if this is not resolved I will be taking this up with the ombudsman.</p>