****MED BY MTN!!!

I have not been contacted by Brian with regards to him crediting my account for R118 (due to the 10 day cooling period) and unblocking my number, as it should not have been blocked in the first place!!!

I am really disgusted by Brian's rude attitude, poor customer service and the dishonesty of the data plan that I was sold.

I had this contract with MTN for 2 years without any issues. I paid my account on time as required. My contract ended on 03/08/20 and I called the retention department on 06/08/20 to cancel my contract. I was offered, by Damaria (ref: ***), a deal of 2gb with 50 free mins and 50 sms for R99. She said I can cancel this deal anytime without any problems as its a sim only deal I happily accepted this deal.

I received an SMS on 12/08/2020 stating that my xs small package is active with 500mb, 50 mins and 50 sms. I was devastated by how Damaria had deceived and mislead me just to make a quick sale, I cannot believe the ****s that are being sold by these agents at MTN just to make commission.

I consulted MTN through live chat in order to resolve the data being less than what I was promised - they were of no assistance.

I then called the retention department and spoke to Brian in order to cancel this mislead data plan. I was told by Brian that I need to pay a cancellation fee, which I willingly agreed to pay. He then decided that I do not have to pay this fee because of a 10 day cooling period. He then tells me that I need to upgrade to another plan or my number will be deleted. At that point I was definitely not going to accept any upgraded data plan as I already felt very deceived by the first offer from Damaria.

After I told Brian that I would like to cancel the data plan and not upgrade, his attitude became very rude and he threatened to blocked my number. I requested for an alternative option such as switching to prepaid, but he cut the call and my number was blocked.

I called on 17/08/2020 and spoke to Pumza, from the contract department. I explained to her the problem and requested to be on prepaid but she said that Brian should have done that instead of blocking my number. I was appalled on hearing that I am now owing R118 to MTN.

Brian still wants me to pay the amount R118 after blocking my number! As per my conversation with Jodi Naidoo, I should have been credited for this amount due to the 10 day cooling period. It would be very upsetting if this months debit order goes off for that R118 due to Brian's negligence and lack of training.

This is very unfair as I am losing my loyalty points from the R400 data that I have been purchasing every month.

I am very disappointed with how unprofessional MTN has been in handling this situation. and unjust I have been treated by MTN this situation is being handled the situation. I do not appreciate being treated this unjustly after being a loyal customer for the past 2 years.

I have requested for the matter to be escalated to a Supervisor countless times but no one has gotten back to me.

I have now received a notice that I will be blacklisted.

I cannot believe that MTN is ******** people like this.