****med by MTN

MTN states that I owe them R1824.55 but I took a contract out for R329 per month. I call MTN almost every day to rectify the problem and I’ve been to several branches. After calling I receive an SMS to say it’s resolved. I’ve been trying for 6 weeks but still nothing. Today when I called, the call centre tells me that there’s nothing they can do. I will be debited for the amount because they made a mistake.

I do not understand how I am wing penalised for MTNs mistake and poor customer service ? How am I expected to pay 6 months of my contract in one month ??? And then told I will be refunded on my MTN account ? Does MTN not think I need my money for my daily needs instead of a SIM card which STILL does not even have a data connection ???

On my previous complaint MTN Responded on the 20th of December to say that I will be refunded. Today is a week later and still nothing. Clearly the response was just so that they do not get shamed.

It’s ridiculous for MTN to treat busyness customers this way !