****, poor service

Went to MTN store northridge mall to upgrade early January. 23 January someone phoned me and said that my sim is beig swopped and they need to stop it. Person had all my details and information of my contract with MTN. Sent me a OTP i had to read back, which I did. I now know this is a ****, but it's 100% someone on MTN's side assisting the ********* with this, if not the store employees themselves.

So my data amount and call minutes changed. I phoned MTN an they said someone else has bought R1000s of airtime and data on my account. So I Went to Northdridge mall MTN again, was assisted (not really assisted) by Kathelene Steyn. I was instructed to sign an avvidavit with all the information at my police station, which I did. I emailed it to Kathlene on 10 February. Had no feedback since. On 1 March, a debit order for R3500 went off my account!! When people now phone me, someone else picks up. Random people phone me indicating they dailed my number, but were looking for someone else.

So on 4 March I went back to the Northridge mall once again (as I prefer to talk face to face knowing that I cannot trust MTN over the phone). Kathlene was not there, so was helped by someone else. This person told me there is nothing she can do for me. So I drove to a different MTN shop (Mimosa Mall) and was helped immidiately. The person logged a case, suggested I reverse the debit order asap. Now I wait again..... I want feedback on this asap. I also want mtn to look into the individuals at Northridge mall! I have been with MTN for almost 30 years, have never missed one payment and this is the treatment I get!