****! NOT TO MENTION THE HORRIBLE SERVICE!

Hi There,

MTN has been charging me for a device that was supposed to be canceled last year (2020), after following up on this, it appeared that indeed I wasn't supposed to be charged for the device as I canceled it within the cancellation duration I got from their support team.

A wonderful lady from Mondo MTN helped escalate my query and the cancelation was indeed successful, however, I was, of course, being charged for a device that was no longer in my possession and a request for credits was made. To this day MTN have failed to refund me.

After multiple attempts of following up on the request and being given multiple reference numbers, MTN tells me I have a refund of 200andsomething in place yet I was charged for at least 6 months. Thereafter another lady from MTN sees that there were some adjustments made because clearly something doesn't add up. I can only see MTN contract deals as a **** in this regard and would STRONGLY RECOMMEND PEOPLE NOT TO TRUST MTN or MONDO MTN contract deals.

It's to a point where I have given up on the refund even though my cancellation was successful, this is to raise awareness to anyone considering a contract with MTN.

Thank you