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Prabhakar M

1 reviews | Active since Jul 2014

04 Jun 2015, 14:10

**** - MTN Sky Unlimited is Capped at R1500

Good Day Sir/Madam,<br> <br> I have purchase MTN Sky (SIM only) package from MTN which clearly states that it is unlimited voice calls and now when I call the call center agent, they said there is nothing of such package it is 1500 Rands worth of minutes allocated per month.<br> <br> This is really cheating, they was MTN is currently advertising <br> [URL Removed]<br> <br> [URL Removed]<br> <br> [URL Removed]<br> <br> [URL Removed]<br> <br> After I was notified that I only have 1500 Rands Capped, then I told them please cancel this contract then they saying I need to pay 24 months cancellation penalty. MTN is unfairly *********** the customers.<br> <br> If you refer to any of the internet adverts it will show what they are advertising VS what subscriber is actually getting out of it. I would like to get guidance from Hello Peter to sue MTN for doing False advertising.<br> <br> Please help, Provide guidance.

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Replies (1)
MTN South Africa
MTN South Africa's reply08 Jun 2015, 10:01
Official
Hello mprabhakars,

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

I can assure you that with MTN SKY you have unlimited calling available to you.

Package
Calls
SMSs
Data
Smartphone

MTN Sky
Unlimited
Unlimited
Uncapped* (*Fair Use value 10GB)
Yes

We would like to assure you that we are actively working to improve our service levels.

Regards
Thabelo
REQ:***