SK
Stephanie K

1 reviews | Active since Aug 2019

11 Aug 2019, 10:10

****: MTN Gamer+

I recieved these 2 message from MTN at 1:45 am this morning while I was asleep. This is a **** and is tarnishing your brand. I am unable to unsubscribe via the USSD code provided - I am not even an MTN customer so please unsubscribe me with immediate effect: Message 1: Y'ello. You have been successfully registered with MTN Gamer+. Your account username is 2783******16 and your password is ******x (I removed the digits for security reasons). Message 2: Y'ello. Thank you for subscribing to MTN Gamer+ at R3.03/day or a lesser amount. 1st day is Free. Visit now http://bit.ly/2CYEXbK. To cancel dial *155#. Call 135 for help. Ts&Cs www.mtn.co.za.

If you are unable to action this request with the information provided, kindly provide me with the relevant contact details on your side to action a ***** complaint...and please not the standard call centre number.

0
Replies (1)
MTN South Africa
MTN South Africa's reply26 Aug 2019, 09:33
Official
Good day Stephanie
Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

Our records show this number has been disconnected on the network. All Gamer+ subscriptions have been cancelled.
Warm regards,Mazwi ZumaComplaints Analyst

Best regards,