**** - free Samsung TV with every Samsung Galaxy S8 ???? [#***6]

See e-mails sent to MTN and Digital planet below to which NO POSITIVE response were received! The latest correspondence is at the top. Start reading from below for a proper chronological path.

Dear Sirs

Attached hereto please find documentation on a new Samsung Galaxy S8 entered into on 19 December 2017. Kind regards

Johan Burger

From: Samsung ********** Sent: Wednesday, 03 January 2018 9:38 AM To: ********** Subject: [183-21CCDF29-05CC] Samsung 8 phone TV deal - ****??

Good Day Johan, Thank you for emailing me and I hope my email will finds you well. Pardon me in regards to my late response and for any inconvenience caused. Please provide Proof of purchase, so we can determine if yo qualify for the TV deal. Looking forward to your response. Kind Regards TV delivery partner ________________________________________

Greetings from your Bozza network, Great to hear from you, it really is! We have received your request and given you a reference number of your very own, which you can find up there in the subject line of this mail. We suggest you write it down or take a pic for future reference and tracking. We will try our very best to sort out your issue as soon as possible, but if you think you have an emergency on your hands, dial 808 (free for MTN contract holders) or +27 831 808 (chargeable) from any other network. We have a range of self-service channels as listed below – try them for checking balances, value added services, upgrade eligibility, latest promotions, store locator: Web: www.mtn.co.za, App: myMTN on Android and IOS devices MTN Portal (MTN Active) by clicking on the link, https://mycontract.mtn.co.za/landing/landing.htm USSD *141# Balance Enquiry *131# RICA Options *141*5# Manage Account *43# Call waiting Other Useful links: Prepaid Support: Email: ********** Account Suspensions or proof of payments: Email: ********** Roaming tips: https://mtn.com.gh/personal/roaming/international MTN Packages: https://www.mtn.co.za/everyday_services/useful_extras/Pages/YelloTrader.aspx We will be in touch soon about your request! MTN Customer Care

----- Johan Burger Wrote -----

OK, so it seems that NO ONE is interested in my problem! The next step is for me to go to the media and ask around about your questionable marketing ploys. From: Johan Burger ********** Sent: Thursday, 21 December 2017 11:43 AM To: ********** ********** Subject: **** - free Samsung TV with every Samsung Galaxy S8 ???? Dear Sirs Attached is an e-mail that I actually sent to the wrong people as MTN should reply to this. I find it deplorable that your sales staff at your MTN Stores are not qualified to help customers. PLEASE RESPOND TO THIS e-mail. Yours faithfully Johan Burger From: Johan Burger ********** Sent: Wednesday, 20 December 2017 10:41 AM To: ********** ********** Subject: Samsung 8 phone TV deal - ****?? Dear Sirs I read about the Samsung deal of a free 32 inch Samsung TV with the purchase of a Galaxy S8, S8+ or Note8 on Friday 15 December 2016. I was only really due for an upgrade in February 2018 but thought this was a deal not to be missed. On Sunday 17 December we went shopping at Mall of the South. As we walked past the MTN store, I remembered about the deal and went inside. I took a screenshot of this deal on my Samsung Tablet E on Friday and when I spoke to the salesman helping me, Lehlohonolo Matsemela, he did not KNOW AT ALL about this deal until I showed him the screengrab. I must admit it was not a deal advertised in the MTN December brochures and I think VERY FEW MTN shops told customers about this magnificent deal. I asked Lehlohonolo how I must go about to claim for the TV. On Sunday his printer did not work and he e-mailed Me my new contract. I only opened up my e-mail on Monday night and then saw he also e-mailed me 3 pages Of MTN Mega Deals Weekend where it explained how to claim for it through the Samsung Rewards app. I did not plan to start using my new Samsung S8 now as I first wanted to buy a screen protector and flip case. But I realised that I had to connect if I wanted to claim for the TV. I ONLY ENTERED A NEW CONTRACT WITH THE INTENT OF GETTING THE FREE SAMSUNG 32 INCH TV DEAL WITH IT! Yesterday I went back to Lehlohonolo and asked him to guide me through the process of claiming for the TV. He could not help me and told me he also had another customer on Monday that he could not help with this. I would dearly like to know from you how we are going to resolve this problem. Yours faithfully Johan Burger **********