MM
Motlatso M

1 reviews | Active since May 2020

08 May 2020, 15:40

****

I went to mtn to do a sim swap on my contract number immediately after my sim was done I started receiving calls from mtn upgrades, yesterday at 5pm I received a call from a lady saying mtn has reduced its prices and they will be migrating my package for free from 500mb to 5 gig and from 50munites to 300 minutes, if I'm not happy I can cancel within 10 days Or I can call 135 for further assistance. When I called mtn today to confirm they said the number that called me was from rewardsco which is a company working with mtn but the guy said mtn has nothing for free for a higher package on migration I pay more. Why is mtn sending my details to a third party company they work with. Why am I not protected why is rewardsco ******** me in the name of business for mtn. Now I dont want my contract migrated for any reason and I would like it to remain in it's original form and my account left as it is. The lady I spoke to said nothing has been updated as yet on their side however she will send a message to mtn back office to advise them that rewardsco should not change my package. I'm not happy with how mtn continues to hurt me despite how loyal I have been for 10 years now. I expect mtn to deal with its rewardsco and from now on my details to be kept only with mtn. I want mtn to make sure that my contract remains in it's original form. Rewardsco is a **** working with mtn or under mtn I hate that I was **** to yesterday saying they are migrating my package for free. I work for my money. I'm very angry. Nothing must be processed even on my account.

0
Replies (1)
MTN South Africa
MTN South Africa's reply12 May 2020, 10:36
Official
Dear Motlatso M
 Please accept my apologies for any inconvenience this may have caused to you.  According to our records, no changes have taken place on any of your two contracts. I have also sent a request to Rewardsco to cancel or remove any changes the intended to make. 
Regards,Ebbedene AndrewsMTN Complaints Management Team