**** CCI contract

I’ve taken up a data contract with MTN CCI department.The lady called me on the 19th of August at about 14:30 to 15:00. She explained the 2gig data for R89. Then I took the ZTE device for R30. The sales person also asked if I would like to take another gig for r69 per month. But never explained that the extra gig will come on a separate SIM card. When I received this device I got two separate SIM cards. I’m very upset about this. The ZTE device doesn’t work as well. I contacted mtn via Facebook they asked me to go to a MTN store n take the device. They confirmed I could cancel this contract. What I’ve been told and what I got is two different things. This is frustrating. I went to the store at Chatsworth centre they said they don’t have the authority to cancel. Who does? I was on the phone for two hours. Transferred from department to department. It’s ridiculous. I went back the next day with the delivery note. The staff took the product to return to their warehouse. The lady asked me to follow up with the consultant I was talking to on Facebook. They did give me confirmation that I can cancel without a charge. BUT NOW NOBODY GIVES FEEDBACK WHEN I ASK. NOBODY REPLIES. THIS CCI IS A ****. I am very upset. Now I don’t even have the product. It’s been more than 15 working days!!!! Nobody has responded. The contract still isn’t cancelled. Very disappointing service from mtn