NS
Nondumiso S
1 reviews | Active since Jan 2018
21 Aug 2019, 16:53
****
Mtn is a real ****, I took two phones with them in Dec 2017, I couldnt pay because I lost my job early in 2018. My account was handed over to some debt collection company, I got a job and made arrangements and paid what I was owing. In July I called the company and I was informed that my account was no longer with them because MTN took it back, I called MTN same day and was informed that I don't owe anything my account had been settled, NOW, I received a statement from MTN and the outstanding balance on my R677.. How's that even possible
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Replies (1)MTN South Africa's replyOfficial
22 Aug 2019, 11:08Good day Nondumiso
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for the delayed response and any inconvenience caused.
Please give us a chance to look into this and revert back to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for the delayed response and any inconvenience caused.
Please give us a chance to look into this and revert back to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
MTN South Africa's reply22 Aug 2019, 11:08
Official
Good day Nondumiso
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for the delayed response and any inconvenience caused.
Please give us a chance to look into this and revert back to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for the delayed response and any inconvenience caused.
Please give us a chance to look into this and revert back to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
