1 reviews | Active since May 2016
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<p>I have never experienced the level of unprofessionalism from any other company as I have with MTN Legal!</p> <p> </p> <p>I have been handed over to debt collectors for allegedly owing MTN more than R11 000 for 3 months on contracts that were not in use at the time. I have no problem paying the monthly fee which is a little over R700/mnth. However when trying to contact MTN Legal department they continuously hang up on me.</p> <p> </p> <p>The 1 miraculous time I did get through they promised to get back to me within 24_48hrs. However it has been more than 48hrs. I have repeatedly asked for a breakdown of how they come to such an absurd amount but they have to the best of my knowledge ignored my request and continue to threaten me with interest on fees for the debt collectors.</p> <p> </p> <p>I'm hoping this will get someones attention and I can finally sort this thing out as I refuse to pay a single cent until the information I have repeatedly requested is made available to me.</p>
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Thank you for your time online.
We do not pick up that any validation or URL report has been requested in 2015 for the data charges once the 5GB + 4GB free with package has been used up. This line has been on open contract. The account has been billed out of bundle rates.
We have requested for a credit to be passed against the account, once this is signed off we will be in contact with you again.
Both the lines will be cancelled as per your request.
Kind Regards,
Alice van der Merwe
REQ:***
Best regards,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Thank you for your time online.
We do not pick up that any validation or URL report has been requested in 2015 for the data charges once the 5GB + 4GB free with package has been used up. This line has been on open contract. The account has been billed out of bundle rates.
We have requested for a credit to be passed against the account, once this is signed off we will be in contact with you again.
Both the lines will be cancelled as per your request.
Kind Regards,
Alice van der Merwe
REQ:***
Best regards,
