tM
thulisile M
1 reviews | Active since May 2015
07 May 2015, 15:57
****
I smsed to get my balance and when it came back it showed that my account is due ***0 and some change im so confused and when I tried to call the contact centre no answer its the second week now getting the same thing MTN has issues and that money I don't know whats it for cause last I checked I was on prepaid
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Replies (1)
MTN South Africa's replyOfficial
18 May 2015, 11:48Hello blaqtulip,
We are truly sorry for the inconvenience caused.
As per our conversation earlier, the company that has activated your number as a contract is Mobiwarehouse.
I have contacted them, they will be doing an internal investigation to see how the number was activated as a contract. Once they will complete the investigation, will the number be migrated back to prepaid as before.
Once again we do apologize for any inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused.
As per our conversation earlier, the company that has activated your number as a contract is Mobiwarehouse.
I have contacted them, they will be doing an internal investigation to see how the number was activated as a contract. Once they will complete the investigation, will the number be migrated back to prepaid as before.
Once again we do apologize for any inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
MTN South Africa's reply18 May 2015, 11:48
Official
Hello blaqtulip,
We are truly sorry for the inconvenience caused.
As per our conversation earlier, the company that has activated your number as a contract is Mobiwarehouse.
I have contacted them, they will be doing an internal investigation to see how the number was activated as a contract. Once they will complete the investigation, will the number be migrated back to prepaid as before.
Once again we do apologize for any inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused.
As per our conversation earlier, the company that has activated your number as a contract is Mobiwarehouse.
I have contacted them, they will be doing an internal investigation to see how the number was activated as a contract. Once they will complete the investigation, will the number be migrated back to prepaid as before.
Once again we do apologize for any inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,