CL
Calvin L
1 reviews | Active since Nov 2013
15 Apr 2016, 07:53
****
On the 22nd August 2015 my phone was ****** which I reported later that Month. My contract was a data contract which I was paying R270 Month. On the 15th October there was a debit order of R3400 which I found it disturbing. I contacted the call centre and demanded the explanations and I was told that various transactions had taken place on the 24th of August on the Number which resulted in the hike in my Instalment. My Line has never been an open Line and it was on a Top Up once I run out of Data so how does it be that the transactions happened? Which transactions were done that made my instalment to rise from R270 to R3400 ? If so how did the culprit even manage to do self service help with a Sim card that is not registered to do so and without verification of the details? Please provide all the numbers that benefited from this ****. I never did a Sim swap ever since it was ****** and i stopped it but i recently discovered that they are continuing with over billing the account because of self services that are happening and have nothing to do with. i have wrote a complain since November 2015 and have been given reference number ***5,***5 and ***3 but no response yet.
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
19 Apr 2016, 15:14Hello moemedi jcw,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this.
The recurring Self Service bundles were activated on the 23/08/2015. Sim card was reported as ****** on the 24/08/2015, transactions that caused the bill to be high took place before the request to suspend the sim card was made. Amount of R3448.20 is for charges that accumulated for the invoice that ran from the 20/08/2015 To 20/09/2015. Be advised that no sim swap was done on the number. Transactions that caused a hike on the bill is Content services R740.40, ussd R88.62 codes sms's amounting to R1084.60 @ 14%. and the recurring bundles purchased. Please note that the contract is not a top up, it is 24MTH MTNCHOICE 500MB
Please be advised that we have removed the recurring bundles that were loaded on the 23/08/2015. We have also sent a request to the technicians to assist in retrieving the itemised billing for the invoice dated E***. Please take note that the turnaround time for the itemised billing request is 7 working days.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this.
The recurring Self Service bundles were activated on the 23/08/2015. Sim card was reported as ****** on the 24/08/2015, transactions that caused the bill to be high took place before the request to suspend the sim card was made. Amount of R3448.20 is for charges that accumulated for the invoice that ran from the 20/08/2015 To 20/09/2015. Be advised that no sim swap was done on the number. Transactions that caused a hike on the bill is Content services R740.40, ussd R88.62 codes sms's amounting to R1084.60 @ 14%. and the recurring bundles purchased. Please note that the contract is not a top up, it is 24MTH MTNCHOICE 500MB
Please be advised that we have removed the recurring bundles that were loaded on the 23/08/2015. We have also sent a request to the technicians to assist in retrieving the itemised billing for the invoice dated E***. Please take note that the turnaround time for the itemised billing request is 7 working days.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Best regards,
MTN South Africa's reply19 Apr 2016, 15:14
Official
Hello moemedi jcw,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this.
The recurring Self Service bundles were activated on the 23/08/2015. Sim card was reported as ****** on the 24/08/2015, transactions that caused the bill to be high took place before the request to suspend the sim card was made. Amount of R3448.20 is for charges that accumulated for the invoice that ran from the 20/08/2015 To 20/09/2015. Be advised that no sim swap was done on the number. Transactions that caused a hike on the bill is Content services R740.40, ussd R88.62 codes sms's amounting to R1084.60 @ 14%. and the recurring bundles purchased. Please note that the contract is not a top up, it is 24MTH MTNCHOICE 500MB
Please be advised that we have removed the recurring bundles that were loaded on the 23/08/2015. We have also sent a request to the technicians to assist in retrieving the itemised billing for the invoice dated E***. Please take note that the turnaround time for the itemised billing request is 7 working days.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this.
The recurring Self Service bundles were activated on the 23/08/2015. Sim card was reported as ****** on the 24/08/2015, transactions that caused the bill to be high took place before the request to suspend the sim card was made. Amount of R3448.20 is for charges that accumulated for the invoice that ran from the 20/08/2015 To 20/09/2015. Be advised that no sim swap was done on the number. Transactions that caused a hike on the bill is Content services R740.40, ussd R88.62 codes sms's amounting to R1084.60 @ 14%. and the recurring bundles purchased. Please note that the contract is not a top up, it is 24MTH MTNCHOICE 500MB
Please be advised that we have removed the recurring bundles that were loaded on the 23/08/2015. We have also sent a request to the technicians to assist in retrieving the itemised billing for the invoice dated E***. Please take note that the turnaround time for the itemised billing request is 7 working days.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Best regards,