1 reviews | Active since Aug 2014
Say they will respond... STILL WAITING
Dear MTN<br> <br> On 5 October Thabelo responded to my complaint about MTN charging me for a contract that was never activated and that the contract has been lost (which was confirmed by MTN). I was told they take my problem very seriously and they will contact me as soon as possible with ref: REQ:***.<br> <br> 10 DAYS LATERS and ANOTHER R510 has been deducted from my account (adding to R7000 ) BUT I have still not received any communication from MTN.<br> <br> Please next time when you respond also provide me with the details to send my lawyer's letter as believe this is the ONLY way this will be resolved.<br> <br> ONCE AGAIN NO CONTRACT= NO AGREEMENT<br> therefore NO MONEY CANT BE DEDUCTED FROM MY ACCOUNT AND A REFUND IS REQUIRED ASAP.
We are truly sorry for the inconvenience caused and for the delay with the matter being resolved.
We have now perused your account and see that a request was sent through to the store for the documents to be retrieved from their head office. The store you've visited is a franchise store and they have their own head office.
We've just done a follow up and requested that the matter be resolved ASAP. We've also included the regional manager for the area to get it resolved amicably.
We will touch base with you as soon as we get feedback.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the delay with the matter being resolved.
We have now perused your account and see that a request was sent through to the store for the documents to be retrieved from their head office. The store you've visited is a franchise store and they have their own head office.
We've just done a follow up and requested that the matter be resolved ASAP. We've also included the regional manager for the area to get it resolved amicably.
We will touch base with you as soon as we get feedback.
Regards
Tim
MTN Complaints Management Team: REQ:***