SA's worse service

Looks like it has now resorted to me posting on hellopeter in the hopes of getting some sort of resolution for my problem. In August I attempted to renew my car licence via the MTN MOMO app. After many failed attempts, payment finally went through. I was relieved but sadly this would only be the start of many headaches to come. No licence arrived, instead I was sent an SMS that MTN was unable to process the licence due to some error (non specific). The SMS mentioned that I would be refunded. No refund came either. I called the MOMO call center and they informed me that the refund has been processed and that "there is nothing further they can do". Still no refund. Bear in mind that this was in the beginning of August. Every consultant I spoke to had the same story "nothing they can do". This makes me wonder what MTN is paying them for if they are unable to assist with any matters. All I kept hearing is that the matter is being escalated. Presumable, just ignored. After many failed attempts to get any information I was finally given an email address to which I could send my query to. After doing so Ellie *** from Helpdesk responded to my mail saying that the refund has been processed. I informed her that this is in fact not the case to which she said she would send me proof of payment. This has not been received. I actually proceeded to send her my transaction history on the App showing that I paid the licence and no money has come back into my account. I have, in the meantime - as one can not sit around and wait for this useless and careless company - renewed my licence at the traffic department. I am sadly still waiting for MTN to give me back MY MONEY. Truly, if this is the best that MTN has to offer, perhaps I should take my business elsewhere and I would then urge other South Africans to do the same. Reference number 1- *** and 1 - ***