Santam insurance so bad

Santam as the new insurer for MTN, is giving me the worst experience ever. I have started claiming for my ****** device from the 20th of February 2024, and to this day I have not received anything. The inconvenience I am experiencing is just unbearable. The miscommunications or sometimes lies is just too bad. I was told the replacement device was ordered Friday the 8th of March, however, today I am told it is out of stock. I followed up and I was given a waybill number to contact the courier company, yet now I am told the device is out of stock.