1 reviews | Active since May 2017
Samsung Z5 **** phone
<p>Good day</p> <p> </p> <p>I had a samsung Z5 for 2 years now, this phone has been more with mtn repairs than what i have used this phone for my own capacity.</p> <p> </p> <p>Mtn just keep on telling me to send it in for repairs and everytime it comes back it does the same as previously.</p> <p>Thisphone switches off by itself while you talking to someone.</p> <p>This phone reboot by itself</p> <p> </p> <p>MTN refuses to supply me with a different phone or to repair this properly</p>
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
Complaints Management Team
Reference Number: ***9
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
Complaints Management Team
Reference Number: ***9