1 reviews | Active since Dec 2016
<p>I would like to complain about a Samsung Galaxy 4 tablet. </p> <p>Maybe you can assist me. I upgraded during 2015 and till date was very happy with my tablet but while I was playing a game one day it just died on me.</p> <p>I immediately took it to the local MTN store which then sent it to Port Elizabeth for repairs. First of all I want to say that I looked after my tab very well and never even charged it with another charger than its own charger. It did not have a scratch nor a mark or anything . If have got the paper which they marked all the things. When it came back from the MTN store in PE they told me that it had water damage which I don’t believe but how will I know because no one opened it in front of me so they can tell me anything and I must just agree with it, And I also cannot physically open it to see the so called water damage. It has never been close to water. </p> <p>I stay by the sea yes and that might also be a reason for corrosion but you can check all my phone has never got a problem in the past. I just feel that it is very strange that my tablet has got water damage though I know that it has never been close to water. They could have easily changed it or put another tablets photo there how will I know . I have still got 4 months to go and because of that I think they don’t want to give me another tab or repair it. I feel unhappy because now I must also pay for something that I don’t have. Tell me if you think this is fair.</p> <p> </p>
Good day,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly provide us with the serial number of the device so that we may investigate further.
Regards,
Ishie.
Best regards,
Good day,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly provide us with the serial number of the device so that we may investigate further.
Regards,
Ishie.
Best regards,
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