Samsung S8 Contract with Free TV - Failure to deliver TV

Good day

On 15 December I entered into a 24 month contract for a Samsung S8. I was informed that there was a promotion from 15-17 December, where customers would qualify for a free 32 Inch Samsung TV when signing up or upgrading for a new 24 month contract. According to the advert customers who purchase the Samsung S8, S8 Plus or Note 8 device will each receive a free 32” Samsung LED TV valued at R3,499.

We have followed the steps on the Samsung Rewards APP, however we have failed to receive the TV or be notified of delivery. In addition we visited the MTN store in 2018 to obtain further information (Gateway Store). We were informed that there has been several issues with the promotion, and that we would be contacted by an agent.

Still we have not received any communication from MTN in this regard. This is unacceptable.

Please may this be addressed alternatively may we receive communications regarding this issue. In addition I note that there are several other reviews on Hello Peter concerning this, which may be very telling of the reputational risk suffered by MTN for failure to fulfil its obligations under an advertised promotion.