Samsung S8 and TV contract

Good morning MTN.

On 15 Dec I upgraded to a Samsung S8 on the deal where I "should" get a free tv. It is now the 27th of Dec, and I still do not have a TV or any answers?

From my side I have tried the following: 1. I went to 3 MTN stores to try and sort this out 2. I have phoned 10 + stores to try and get assistance over the phone. 3. I have spent hours on the line with the call centre to try and get some help. 4. I have phoned your head office twice. 5. I have spoken to two in store Samsung Reps and their supervisor. 6. I sent you two messages on Facebook.

I am not sure if there is ANYTHING else that I can try in order to get the TV? Why should it be this hard?

I wonder if I forfeit my part of the contract, like paying the bill at the end of the month what your response would be? I am sure then you would get hold of me very quickly. But when you decide to not go through with your part of the agreement I must just be fine with it?

I have 2 REF's: ********** 16 and ********** 79

Hope you hear from you as soon as possible.

Kind regards.