Samsung S6 Edge

Well Good day to all. To be frank i`m tired of MTN.. all they have is stories..

My phone was bought on the 22/06/2016 ameer only 7 months later the phone started showing pink lines running down the screen whereby I sent the phone back to MTN to be replaced, but they told me that it cant be replaced it needs to be repaired, so accepted it, it took them only 4 weeks to repair then I got the phone back ameer 4 months there after the phone started doing the same, pink lines running down the screen.

Phone was sent back to MTN, same story I wanted them to replace the Samsung S6 Edge, but then they came back to me saying that the phone needed to be fixed 3 three times before they can legally replace the item, so I waited another 4 weeks to get the phone back.

Then only ameer 2 Months later the phone started making the pink lines again, so here I was frustrated and angry asking them to replace the item(phone), once again they said they cant because it had to be repaired 3 times before they can replace the phone..

So I waited another 4 weeks for them to fix the phone.. got the phone back, had the phone for only 1 and a half months and TADA then phone started doing it again. so I sent the phone back to MTN a bit more than a month ago and the excuses I got was appalling the manager is in hospital , the phone was sent back without being repaired or replaced because of the wrong documentation, The Manager will phone you, Bla Bla Bla... till now I know the phone is in Randburg and I have had no response from them..

And now I know why MTN is losing clients by the minute .. because of the non existing after sales service.......

Please MTN Remember the following..

Section 56 Consumer Protection Act (CPA)

Consumer’s rights regarding defective goods.

(Imp**** warranty of quality) The CPA imposes a built-in or automatic warranty (commonly known as a guaranty) that all goods sold comply with the requirements listed in Section 55, namely:

(a) They are reasonably suitable for the purposes for which they are generally intended; (b) They are of good quality, in good working order and free of any defects1 ; (c) They will be useable and durable (will last) for a reasonable period of time; (d) They comply with the Standards Act/ other public regulations; and (e) They are reasonably suitable for the specific purpose that the consumer has informed the supplier that the consumer wants to use them for.

If the goods are not suitable for the purposes for which they are intended or otherwise fail to comply with the requirements listed in Section 55, the consumer is entitled to return them, at the supplier’s risk and expense and without penalty, and:

(a) Have the item(s) repaired; or (b) Have the item(s) replaced; or (c) Get a full refund of the price paid.

IMPORTANT: The choice is the consumer’s: the supplier cannot force a consumer to opt to have the goods repaired if the consumer wants a refund or replacement. The consumer can insist on a cash refund instead of a store credit or vouchers, or on a replacement with something similar at no additional cost. The supplier must bear the costs of collecting and/ or replacing the defective goods.

Yours Sincerely Abrie Vosloo