1 reviews | Active since Jan 2014
SAMSUNG S6 EDGE
I recently upgraded my Samsung S4 head set to the Samsung S6 edge and although i love the phone i am really disappoint firstly that MTN Tygervalley has the worst costumer service imaginable... so unapproachable they look at you like why the hell did you decide to come here. my 2nd complaint is that as a MTN customer i really could not understand why my only choices for the Samsung s6 edge was White and black... and then the sales assistant at MTN tells me that i will get the gold or emerald green at vodacom??? as long as i remember I've been with MTN and this makes no sense and insult to injury not one MTN consultant could explain why <br> <br> i'm venting cause i pay a **** load for this phone and nothing irritates me more to settle because vodacom has the other color options.
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been referred to the relevant management team for urgent attention. They will investigate and revert to you with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
Best regards,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been referred to the relevant management team for urgent attention. They will investigate and revert to you with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
Best regards,