BW
Belinda W

1 reviews | Active since Sept 2012

25 Feb 2016, 10:14

SAMSUNG S4 TAB

On Saturday the 13 February 2016 I drove all the way from Alberton to Midrand to take my phone in as it was freezing, wouldn't scroll was just generally not performing like it did when I first got it.<br> Repair centre agent booked it in and said they would let me know when it was ready for collection.<br> Monday 15 February 2016 my daughter received and email from them saying my phone was ready for collection.<br> I went all the way there to collect and asked what they had done and was told they had upgraded the soft wear. i checked it and the phone seemed to be okay.<br> Once i got home an started using the phone the problems started reoccuring and as time goes on it just gets more and more unresponsive. <br> I am at my wits end as I am paying for this phone and am not able to utilise it as I should.

0
Replies (1)
MTN South Africa
MTN South Africa's reply29 Feb 2016, 11:30
Official
Hello Goldengirl.1957,

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

Please book the phone in again so the technicians can find a fix to the problem.

Regards
Thabelo
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