1 reviews | Active since Oct 2014
SAMSUNG S4 NOTE
On the 5th of March I upgraded my MTN Top Up Cell phone contract, while I was doing the upgrade I upgraded the SIM card to the new LTE sim and after 3 days still could not send a message or make calls, then went into MTN they then said they needed to do another SIM Swop which I did, I could then sms and receive calls however nearly 2 weeks later I am still not able to dial out and make calls.<br> <br> On Saturday when I went in and saw Sisifo he said he would have it fixed.<br> <br> This morning i went in again and sat for nearly two hours and still they are not able to find out or fix the issue so I can phone out.<br> <br> It is unacceptable! I am a single mother with a 8 year old I need to be able to make calls if I need to.<br> <br> I am at my wits end! I feel like cancelling the contract and going to another service provider.<br> <br> Regards<br> Dorian
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We've perused the account and see that the issue needed to be escalated to our back-end office as there is call forwarding that is resulting in you not being able to make calls.
The request has been updated at around 14:03pm, confirming that the issue is still ongoing. We've requested that the matter be resolved as soon as possible.
Once again we do apologize for the breakdown in service.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We've perused the account and see that the issue needed to be escalated to our back-end office as there is call forwarding that is resulting in you not being able to make calls.
The request has been updated at around 14:03pm, confirming that the issue is still ongoing. We've requested that the matter be resolved as soon as possible.
Once again we do apologize for the breakdown in service.
Regards
Tim
MTN Complaints Management Team: REQ:***