Samsung S8 Promotion gone bad_17

In 2017 I purchased a Samsung S8 which was on promotion. The promotion deal came with a R4000.00 MSC Cruise Voucher and a Samsung 32" TV. I was able to redeem the Cruise Voucher in January 2019 and went to the trip in Feb-Mar. I have, since 2018, tried to redeem my TV however I am referred from pillar to post. I purchased the phone at MTN Mall of Africa.

Late 2018 I contacted MTN to advise how I should redeem, I was told I need to go to Mall of Africa they'll assist. I go to the store and they tell me they can't assist however since Samsung I just a store away I should go there an speak to someone from the Samsung store. I get to the store and explain the whole story to them, they tell me MTN needs to deal with this as it was them running the promotion and not Samsung. I go back to MTN and tell them what I was told by the consultants at Samsung. So the one lady tells me she'll contact a lady by the name of Lewis - she works for Samsung and provides assistance to the MTN store - so that she can help with this and gives me her contacts as well ( Lewis was on leave at that time).

Days pass and I contact Lewis and explain the situation to her. She then tells me I need to send an email to some email address with the details of the phone etc. I send an email and u get a response that i should redeem the TV on the rewards/redeem App with guidance. I do as I am directed and the App was Blank and send the screenshot of the blank App. Then I am told, again, I need to contact Samsung to assist. I do just that and Samsung us unable to assist.

Now I go back to Lewis and she says I need now to send an email to SOP to explain the situation they should be of assistance. I email SOP and they're also unable to assist! A lady sends me a guys number to contact. So I call the number and the guy tells me to send him the details to his email address and I do just that but still nothing!

It's 01 September 2019 and I still don't have my TV.