Samsung pocket neo not working

Good <br> I have a samsung pocket neo that has not been working for weeks now.<br> with MTN being on strike , non of the service centres are open.I have tried for weeks to get hold of someone to assist but to no avail.I have been to the MTN service franchise and the guy advised that the phone needs a software upgrade.I am using the sim in another phone and the phone works fine.I even called Samsang and Samsang advised me that i can bring the phone to them as long as I can give them the the purchase details from mtn.I called mtn today for this and the call centre agent transfers me to the incorrect department. I told her not to as I only need the proof of purchase to be emailed to me so that I can take the phone to samsang myself.She still transferred me and that person told me that she can't help me.<br> please assist me in getting this resolved as I am going to cancel both my contracts with mtn.<br> <br> Regards <br> <br> Manoj<br> <br>