hB
harm B
1 reviews | Active since Jul 2017
06 Jul 2017, 12:03
Samsung ( MTN)
<p>S7 battrey not lasting when needed repairs they said it cost R794 but battery cant be removed by my self only by Samsung tec whitch make the batt part of the phone and not an accessory as stated by the celphone suplyers</p>
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MTN South Africa's replyOfficial
10 Jul 2017, 09:03Dear Harm,
Thank you for taking the time to communicate to us why our product did not meet your expectations.
Kindly note the device would need to be sent to our High Volume Repair Centre to be assessed whereby they will be able to advise you what would be the best way forward.
You can view more info here https://www.mtn.co.za/support/walkinrepairsandservices/pages/walk_in_service_and_repair_centre.aspx
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
MTN South Africa's reply10 Jul 2017, 09:03
Official
Dear Harm,
Thank you for taking the time to communicate to us why our product did not meet your expectations.
Kindly note the device would need to be sent to our High Volume Repair Centre to be assessed whereby they will be able to advise you what would be the best way forward.
You can view more info here https://www.mtn.co.za/support/walkinrepairsandservices/pages/walk_in_service_and_repair_centre.aspx
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,