1 reviews | Active since Apr 2011
SAMSUNG J1 ACE
On 3/11/15 I bought a Samsung J1 Ace Cell phone from Edgars in Pretoria North. Before the cell phone was even 1 month old it was already returned to Edgars and sent to MTN Serv department for repairs. When I bought the phone I immediately had a glass cover put on the phone to protect the face of the phone. After the 2nd time the phone was in for repairs, I got the phone back without the glass protection on, the face of the phone not even properly put back together. I can not believe that this is the type of service received. Very very bad. I am a MTN user for almost 15 years or more, this is the 1st time I receive this type of service. I am seriously thinking of moving to another cell phone provider because surely in 1 month a phone in for repairs twice and now for the3rd time. Unbelievable.
Thank you for your post.
We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly return the phone back and advised the store that the phone was returned without a screen protector and the screen is not properly put back and they will send the phone back to the Repairs Centre.
Once again please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused.
Kind Regards
Nompumelelo
REQ:***
Best regards,
Thank you for your post.
We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly return the phone back and advised the store that the phone was returned without a screen protector and the screen is not properly put back and they will send the phone back to the Repairs Centre.
Once again please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused.
Kind Regards
Nompumelelo
REQ:***
Best regards,