Samsung great phones but poor customer care!

Purchased a Samsung phone & contract with MTN during November 2024. This was advertised as a special with a complimentary Samsung Fit 3 & buds FE. I submitted the claim as requested & received confirmation & approval for the complimentary gift shortly thereafter. (Delivery was to take place within 14 days) Sometime during December I received a letter from Samsung apologizing for the delay in delivery due to stock shortages. Sent multiple WhatsApp messages & emails to Samsung Customer Care. They don't even reply or acknowledge. Today (27 Jan 2925) I purchased a new LG microwave, so thanks for nothing Samsung, you guys lost another customer. AR Marais