1 reviews | Active since Oct 2013
Samsung Galaxy S6 free screen replacement ****
<p>I handed in my Samsung Galaxy S6 end of August 2016, for a screen replacement, the consultant at the MTN shop in the Middelburg Mall told me that my handset will be repaired i n3 to 4 weeks. after contacting the repair centre today the 20th of Sep 2016 the consultant at the repair centre told me that they will repair it for R5000! when I took out the contract the consultant informed me that I receive 2 free screen replacements for the time of the contract. I havent had 1 claim for for a broken screen on the handset and now I have to Pay! Also MTN havent gotten back to me on one of the complaints that I logged with hello peter.</p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
When I took out the contract the consultant asked me if I wanted insurance on the handset with which the consultant also added that I have two free screen replacement for 24 months. Due to the information received I did not take out insurance and MTN's repair department now want to charge me R5000 for the repair reason being they are saying that I only had 2 free screen replacements for 12 months . I have numerous voice notes that I recorded at the store where the consultants still confirm that I have 24 months on the screen replacemens and not 12 as stated by the repair department. If I was informed correctly I would have taken insurance from the start. I urge mtn to resolve this issue as I previously stated I have proof of mtn's incompetence
When I took out the contract the consultant asked me if I wanted insurance on the handset with which the consultant also added that I have two free screen replacement for 24 months. Due to the information received I did not take out insurance and MTN's repair department now want to charge me R5000 for the repair reason being they are saying that I only had 2 free screen replacements for 12 months . I have numerous voice notes that I recorded at the store where the consultants still confirm that I have 24 months on the screen replacemens and not 12 as stated by the repair department. If I was informed correctly I would have taken insurance from the start. I urge mtn to resolve this issue as I previously stated I have proof of mtn's incompetence