1 reviews | Active since Oct 2012
Samsung Galaxy Note8 Pre-Order
Pre-Ordered a Samsung Galaxy Note8 on launch date, 23 August and received a confirmation email that a consultant will contact me shortly. Still waiting for the call today, 30 August. Tried phoning the online shop number ( ********** ) for the last 3 days now and gave up after waiting 10 minutes each time for a sales agent.
Dear Emily,
Thank you for taking the time to communicate to us why our service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
Kindly note our Sales team is in the process of finalizing the pre orders for the Note 8 and you will be contacted soon regarding the pre order.
Please bear with us during this process.
Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again, I highly appreciate your feedback as it will assist us in becoming better at what we do.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
Dear Emily,
Thank you for taking the time to communicate to us why our service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
Kindly note our Sales team is in the process of finalizing the pre orders for the Note 8 and you will be contacted soon regarding the pre order.
Please bear with us during this process.
Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again, I highly appreciate your feedback as it will assist us in becoming better at what we do.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,