1 reviews | Active since Jul 2019
Samsung Care Plus Service
Purchased a Samsung S10 from the Paarl Mall branch two months ago. My phone fell and the screen cracked at the bottom. After doing some research I got to speak at a consultant at Samsung that told me that the consultant in the MTN store was supposed to tell me about the Samsung Care + Service whereby I had to register within 30 days after the purchase of my handset in order to pay a significant lower price that what the original screen replacement goes for.
I did not have the knowledge of this and feels that this was the consultant's obligation to tell me about the Samsung Service. Now I have to pay for something which is not my fault, but the consultant who did not bring the Samsung Care + Service to my attention.
If I know this, I would have immediately registered.
Very disappointed :(
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that we escalated you concern/complaint to the store manager.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Best regards,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that we escalated you concern/complaint to the store manager.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Best regards,