Same old - MTN is like a government department.

After 25 years with MTN I am about to change. My previous review detailed the horroble experience with a tele sales order I placed. No delivery because my ID book was ****** - nothing else will suffice for DSV couriers. Was advised by the agent at MTN Canal Walk to cancel that "deal" which i did. BUT, MTN was not prepared to give me the same deal on a new contract. I've wasted many minutes following up and visiting the store. A complete waste of my time and money. I wonder if Vodacom want a new customer?