1 reviews | Active since Dec 2014
Same old horrible MTN service
As usual every experience we have with MTN is horrible. I promise you I will not ever use you again once our contract has expired. My phone was misplaced two days ago. My wife went into Westgate store 2 and paid for a new SIM. She did this with haste as I need the SIM for business. She was told by Linda it will be active from 2 -24 hours. After checking all of yesterday, nothing happened. This morning when I called the store #1 the manager Jacob puts you on hold without telling you. Secondly he claims the system is hanging and that is why I don't have access to my SIM - a SIM I paid over R100 for. Par for the course with MTN I guess, but it astounds me how you push people away. Regretfully a customer of yours
Thank you for bringing this to our attention.
We apologise for your inconvenience experienced due to the unprofessional behaviour of our employee. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.
We will also like to bring it to your kind attention that, all our employees are well trained in dealing with the customers and to provide them most efficient services. We assure you, such problem will not arise again and our employees will be extra careful while dealing with our valued customers.
This matter has been escalated to the relevant management team for urgent attention.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention
Warm Regards
Sizwe Schoeman Complaints Management team
Best regards,
Thank you for bringing this to our attention.
We apologise for your inconvenience experienced due to the unprofessional behaviour of our employee. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.
We will also like to bring it to your kind attention that, all our employees are well trained in dealing with the customers and to provide them most efficient services. We assure you, such problem will not arise again and our employees will be extra careful while dealing with our valued customers.
This matter has been escalated to the relevant management team for urgent attention.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention
Warm Regards
Sizwe Schoeman Complaints Management team
Best regards,