Same old hellopeter repsonse by same people that have not responded/resolved the issue in over a year!

Same old hellopeter repsonse by same people that have not responded/resolved the issue in over a year!

A New Record! 365 Days since logged ticket and no resolution One year later and no resolution or any reasonable response!

Where is any of the feedback (mentioned below) from Sep 2018???

Pointless Response about Lacking Customer Service Pointless response to an outstanding issue raised numerous times. I expect no feedback... The last times MTN responded with this canned message, was just to tick the box that they had responded to a hellopeter review.

--------------------------------------------------------------------------------------------------------------- My post: ------------------------------------------------------------------------------------------------------------------- Here's the dates from hellopeter entries where each request was rep**** that someone from MTN would contact me. 6 March 2018 19 March 2018 21 March 2018 12 April 2018 23 July 2018 1 August 2018 3 September 2018

(1st August 2018) Mike Ramaboka, eventually informed me that my issue/call being escalated and I would get prompt feedback and resolution. 1 month later and still no response. The only thing consistent with MTN is the rate at which they ignore calls/issues.

------------------------------------------------------------------------------------------------------------------- MTN response: 5 Sep 2018, 14:05 ------------------------------------------------------------------------------------------------------------------- Official business reply Good day

Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.

Please give us a chance to look into this and revert back to you.

Warm Regards,

Ayanda Mthimkhulu

Complaints Management Team

Official private business reply Good day

I would like to apologise for all the inconvenience caused on your loyalty points on behalf of MTN.

I will escalate and investigate and revert back to you on a regular base for feedback. I have also sent an email for my direct contact.

Warm Regards

Zenetta Portia Viljoen

Complaints Management Team

Official business reply Good day Mervyn

Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points. Kindly note that we will contact you as soon as possible to assist you with your query.

Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.

Warm Regards, Ayanda Mthimkhulu Complaints Management Team