Sales service is pathetic

ust when I thought MTN couldn't get more pathetic, I have a part 2.

This is part 1 of my initial complaint. Loaded online sale form last night, I need an LTE sim package. Lady calls me in the morning and I was driving, I said she can either hold on for couple seconds as I was near my destination or call back in 2 minutes. This was around, 8:45 and still no call until now I eventually called 135 now and they transferred me to mtn direct which took about 15 minutes and guess what the call eventually cut. I called 135 back, they gave me a number that doesn't work so they transferred me again. Get through to a gentlemen who took about 35 minutes getting all of my details and low and behold, system error! He says he is transferring me to another department to assist which wasn't even MTN, some Mondo something and says they can't help me with sales.

What a joke! If this is sales, imagine client care if I have a problem lol.

WHOEVER REP**** I SPOKE TO ON MESSENGER ON PRIVATE CHAT WENT ABSOLUTELY NOWHERE, MATTER WAS BEING ESCALATED SO UP UNTIL NOW NOW RESOLUTION.

Part 2 today I loaded another online sales form to try this process again. After a while, lady says she can't assist me as I used to have a profile with you before and it was locked on a old system and she is on a new system, she said that i must please go to a branch and they will assist me. I phoned Clearwater branch and confirm that they have stock of router and what documentation they will need. I get to the branch after closing my shop early (So I'm already loosing money by closing my shop early). Send consultant my docs on email, he got some info from me and boom, my profile is locked on the old system. He has to log a ticket white can take 2 hours or 2 days. So guess what, they can't assist me and I must come back another day which means closing my shop early.

How *********** and useless are you guys for an international company. This is for a sale as I want 1 of your products urgently. Who reimburses my losses today because I closed my shop early and you'll still want me to close my shop early again to come back to a branch???

Absolutely pathetic...